Privacy Policy

Last Updated October 7, 2019

Review a copy of our Privacy Policy which describes how we safeguard, maintain, and use information we obtain about our customers in the normal course of business.

Linking to Third-Party Websites

We may provide links to websites that are owned or operated by other companies. When you use a link online to visit a third-party website, you will be subject that that website’s privacy and security practices, which may differ from ours.


Please note that information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information (such as your Social Security number) to us.


We use Google Analytics to better understand how visitors interact with our websites. This service provides non-personally identifiable data including but not limited to data on where visitors came from and what actions they took on the website. We use this information to improve your experience. Please visit to learn more about this service and how to opt out of data collection by Google Analytics.

Children’s Online Privacy Protection Act (COPPA)

Solidtrust Bank’s website, online banking and mobile application are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through these sites. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).

Changes to Web Privacy Policy

We may change this Web Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “Last Updated” date. Any changes this Web Privacy Policy will become effective when posted unless indicated otherwise.

How to Contact Us

Should you have other questions or concerns about our privacy policy, please contact us at (815) 223-7300.

General Mailing Address

To mail general banking correspondence, please use the following address:

Solidtrust Bank
2804 Bay Street
M5J 2R8, Ontario